Terms & Conditions
These Terms & Conditions govern all transactions, purchases, and interactions with Custom Bike Supplies (Custom Bike Supplies, Inc.). By placing an order with us, you agree to these terms.
General Policies
- Pricing and Conditions: All terms, conditions, and prices are **subject to change without notice**.
- Order Inspection: All merchandise must be inspected immediately after delivery. Any discrepancies, defects, or shortages must be reported to Custom Bike Supplies Inc. by emailing sales@custombikesupplies.com no later than **48 hours after delivery**.
- Shipping: All orders are shipped with a **“Signature Required”** status. Freight charges will be added to each order and are **not refundable**.
Payment and Processing
We offer flexible payment options to make ordering your custom parts easy.
| Payment Method | Note |
|---|---|
| Primary Method | C.O.D. certified check (required for general orders). |
| Alternate Methods | Bank transfer, Zelle Pay, Venmo, E-transfer, Apple Pay, PayPal, and Crypto are all welcomed. |
| Dealer Payments | Dealers may use a company check **only** after completing the dealer application and receiving approval. |
Returned Checks and Fees
- There will be a **$20.00 charge** on all returned checks.
Order Cancellation and Back-Order Policy
We strongly suggest **checking item availability** prior to placing an order online to avoid cancellation fees.
PayPal Transaction Fees (Important)
Due to PayPal’s policy on non-reimbursable fees, the following rules apply to orders paid via PayPal:
- Immediate Cancellation: If an order is cancelled because items are back-ordered or for any other reason **before** the customer agrees to wait, we will refund the full amount of the order **less applicable PayPal fees** (as PayPal does not reimburse these fees to us).
- Delayed Cancellation: If the customer agrees to wait for back-ordered items and then subsequently decides to cancel the order, **PayPal fees** and a **20% handling fee** will be deducted from the total refund amount.
Custom and One-Off Orders
- Payment Requirement: All custom and one-off orders must be **pre-paid in full** at the time of order placement.
- Final Sale: Custom and one-off orders **cannot be cancelled or refunded** once production has begun.
Collections and Legal Action
In the event that litigation is necessary for collection on unpaid invoices, the costs of collection agency fees, legal fees, interest, and service charges will be added to the total amount due.